Refund and Return Policy

Effective Date: December 7, 2024

At SmartReassure, we want you to be completely satisfied with your purchase. If you are not satisfied with the products or services you’ve received, we are happy to offer a refund or return in accordance with the terms outlined below. Please review our Refund and Return Policy carefully.

1. Refund Policy

We offer a 30-day refund policy for most products and services. If you are not fully satisfied with your purchase, you may request a refund within 30 days of the date of purchase.

To qualify for a refund, the following conditions must be met:

  • The product or service must be returned in its original, unused condition.
  • You must provide proof of purchase, such as an order number or receipt.
  • Refund requests must be submitted within 30 days from the date of purchase.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund request. If your refund is approved, we will process the refund to your original method of payment within 7-10 business days.

2. Return Policy

If you wish to return a product, you may do so within 30 days of purchase. The product must be returned in its original condition, unused, and with all packaging intact. You are responsible for the return shipping costs unless the return is due to a product defect or error on our part.

To return an item, please follow these steps:

  1. Contact our customer service team at info@smartreassure.click or call (202) 383-8036 to initiate the return process.
  2. Provide your order number and reason for the return.
  3. Ship the product back to us at the following address:
    SmartReassure
    919 3rd Ave, New York, New York (NY), 10022

We recommend using a trackable shipping service to ensure that your return is safely delivered. We are not responsible for any lost or damaged items during return shipping.

3. Exceptions to the Refund and Return Policy

Certain items may not be eligible for a refund or return, including:

  • Products that have been used, damaged, or altered in any way.
  • Digital products or services that have been accessed or downloaded.
  • Sale or clearance items that are marked as non-returnable.

4. Exchange Policy

If you would prefer to exchange a product rather than receiving a refund, please contact our customer service team to discuss available exchange options. Exchanges are subject to product availability.

5. How to Contact Us

If you have any questions regarding our Refund and Return Policy, or if you need assistance with a return or refund, please reach out to our customer service team:

6. Policy Updates

We reserve the right to update or modify this Refund and Return Policy at any time. Any changes will be reflected on this page with an updated effective date. Please review this policy regularly to stay informed about any updates.